At GoAutoGo, we aim to make renting easy, transparent, and stress-free. Please read the following rental terms carefully before making a booking. By renting through our marketplace, you agree to these terms.


1. General Conditions

  • Rentals are available to both residents and visitors in Albania.

  • All bookings must be made in advance through the GoAutoGo platform or an authorized partner.

  • The renter must provide valid identification and payment details at the time of booking.


2. Age & Driver’s License Requirements (for vehicles)

  • Minimum age: 21 years old.

  • A valid national or international driver’s license is required.

  • Drivers under 25 may be subject to additional young driver fees, depending on the provider.


3. Rental Period

  • Minimum rental period: 24 hours.

  • The rental period starts at the time of pickup and ends at the agreed drop-off time.

  • Late returns may incur additional charges per hour or per day, as specified by the provider.


4. Deposit & Payment

  • A security deposit may be required at the start of the rental. This amount depends on the vehicle or property type.

  • Payment methods accepted: credit/debit card, bank transfer, or approved digital wallets.

  • The deposit will be refunded upon return of the vehicle/property in the same condition, minus any applicable charges.


5. Insurance & Responsibility

  • Basic insurance (Third Party Liability) is included with most rentals.

  • Optional insurance upgrades (Full Coverage, Collision Damage Waiver, Theft Protection) may be offered by providers.

  • The renter is fully responsible for damages, theft, or accidents if not covered by insurance.


6. Pickup & Drop-off

  • Vehicles and properties can be picked up or delivered at designated locations (airports, hotels, or city centers).

  • Any changes to the agreed pickup/drop-off time must be communicated in advance.

  • Failure to return at the agreed time/place may result in extra charges.


7. Fuel Policy (for vehicles)

  • The standard policy is “Full to Full”: the renter receives the vehicle with a full tank and must return it full.

  • Missing fuel will be charged at the provider’s rates plus service fees.


8. Use of the Rental

  • The renter must use the vehicle/property responsibly and in accordance with Albanian law.

  • Subleasing or lending the vehicle/property to third parties is strictly prohibited.

  • For vehicles: driving under the influence of alcohol, drugs, or reckless driving voids the contract immediately.


9. Cancellation & Refunds

  • Free cancellation up to 24 hours before pickup.

  • Cancellations made less than 24 hours before pickup may incur a fee (set by the provider).

  • No-shows without prior notice will not be refunded.


10. Liability

  • GoAutoGo acts as a marketplace platform, connecting renters with verified owners.

  • The rental agreement is ultimately between the renter and the provider.

  • GoAutoGo is not liable for disputes, accidents, or damages beyond the scope of its platform services.


11. Customer Support

  • Our support team is available 24/7 via chat, phone, and email.

  • We are here to help with booking changes, emergencies, or any rental-related issues.