At GoAutoGo, we aim to make renting easy, transparent, and stress-free. Please read the following rental terms carefully before making a booking. By renting through our marketplace, you agree to these terms.

1. General Conditions

• Rentals are available to both residents and visitors in Albania.

• All bookings must be made in advance through the GoAutoGo platform or an authorized partner.

• The renter must provide valid identification and payment details at the time of booking.

2. Age & Driver’s License Requirements (for vehicles)

• Minimum age: 21 years old.

• A valid national or international driver’s license is required.

• Drivers under 25 may be subject to additional young driver fees, depending on the provider.

3. Rental Period

• Minimum rental period: 24 hours.

• The rental period starts at the time of pickup and ends at the agreed drop-off time.

• Late returns may incur additional charges per hour or per day, as specified by the provider.

4. Deposit & Payment

• A security deposit may be required at the start of the rental. This amount depends on the vehicle or property type.

• Payment methods accepted: credit/debit card, bank transfer, or approved digital wallets.

• The deposit will be refunded upon return of the vehicle/property in the same condition, minus any applicable charges.

5. Insurance & Responsibility

• Basic insurance (Third Party Liability) is included with most rentals.

• Optional insurance upgrades (Full Coverage, Collision Damage Waiver, Theft Protection) may be offered by providers.

• The renter is fully responsible for damages, theft, or accidents if not covered by insurance.

6. Pickup & Drop-off

• Vehicles and properties can be picked up or delivered at designated locations (airports, hotels, or city centers).

• Any changes to the agreed pickup/drop-off time must be communicated in advance.

• Failure to return at the agreed time/place may result in extra charges.

7. Fuel Policy (for vehicles)

• The standard policy is “Full to Full”: the renter receives the vehicle with a full tank and must return it full.

• Missing fuel will be charged at the provider’s rates plus service fees.

8. Use of the Rental

• The renter must use the vehicle/property responsibly and in accordance with Albanian law.

• Subleasing or lending the vehicle/property to third parties is strictly prohibited.

• For vehicles: driving under the influence of alcohol, drugs, or reckless driving voids the contract immediately.

9. Cancellation & Refunds

• Free cancellation up to 24 hours before pickup.

• Cancellations made less than 24 hours before pickup may incur a fee (set by the provider).

• No-shows without prior notice will not be refunded.

10. Liability

• GoAutoGo acts as a marketplace platform, connecting renters with verified owners.

• The rental agreement is ultimately between the renter and the provider.

• GoAutoGo is not liable for disputes, accidents, or damages beyond the scope of its platform services.

11. Customer Support

• Our support team is available 24/7 via chat, phone, and email.

• We are here to help with booking changes, emergencies, or any rental-related issues.